Purchase rules and payment methods
1. General provisions
1.1. These terms for the purchase and sale of goods (the “Terms”) become a legally binding document between the Buyer and the Seller when the Buyer accepts them after reading them and ticking the box marked “I have read and agree to the Supersymmetry terms”. They set out the parties’ rights and obligations, the conditions for purchasing and paying for goods, delivery and returns, the parties’ liability and other provisions relating to purchases from the Supersymmetry online store.
1.2. The Seller reserves the right to change, amend or supplement the Terms at any time, subject to legal requirements. Registered Buyers will be informed of changes when they sign in to Supersymmetry and must accept the revised Terms again to shop in the online store.
2. Protection of personal data
2.1. The Buyer may order goods from the Supersymmetry online store in two ways:
2.1.1. by registering on this website with a username and password;
2.2. When ordering goods in the manner set out in clause 2.1.1, the Buyer must provide the personal information needed to fulfil the order in the relevant fields: first name, surname, delivery address, telephone number and email address.
2.3. By accepting these Terms, the Buyer agrees that the personal data listed in clause 2.2 may be processed for the sale of goods and services in the Supersymmetry online store, analysis of the Seller’s activities and direct marketing. The Buyer also agrees that their name, surname, delivery address, telephone number and email address may be disclosed to the Seller’s partners (data processors) who provide delivery or other services needed to fulfil the order.
2.4. By agreeing to the processing of their personal data for the sale of goods and services in the Seller’s online store, the Buyer also agrees to receive messages necessary to fulfil the order at the email address and telephone number provided.
2.5. Under clauses 9.3.3 and 9.4.3, the Buyer’s identity document and the information it contains, presented to the Seller or an employee of Lithuanian Post, are used only to verify the Buyer’s identity.
2.6. A Buyer who does not agree to the personal data protection provisions in this section may not use the services of the Supersymmetry online store.
3. Formation of the sales contract
3.1. The contract between the Buyer and Seller is considered concluded when the Buyer selects the goods, creates a shopping basket and clicks “Pay”.
3.2. Every sales contract concluded between the Buyer and Seller is recorded and stored in the Supersymmetry online store database.
4. Buyer’s rights
4.1. The Buyer may purchase goods from the Supersymmetry online store in accordance with these Terms and the information provided elsewhere in the Seller’s online store.
4.2. The Buyer may withdraw from a sales contract with the Supersymmetry online store by completing the returns form on the website within 14 days of delivery or collection, except where the contract concerns:
4.2.1. goods made to the Buyer’s individual order or clearly personalised for them, or goods which, by their nature, cannot be returned after delivery because they lose their commercial characteristics, are perishable or expire quickly.
4.3. The Buyer may exercise the right in clause 4.2 only if the goods have not been damaged, their appearance has not substantially changed, they have not been used, and all packaging and labels are present.
4.4. If the Buyer purchases a set of goods from the Supersymmetry online store and wishes to exercise the right under clause 4.2 in respect of one or more items in the set, the entire set must be returned. The right under clause 4.2 may therefore be exercised only in relation to all items in the set. If any item in the set does not meet the requirements of clause 11.4, the Seller may refuse to accept the returned set.
5. Buyer’s obligations
5.1. The Buyer must pay for and accept the goods in accordance with these Terms.
5.2. A registered Buyer must not share their login details with third parties. If the Buyer loses those details, they must immediately notify the Seller at info@supersymmetry.lt.
5.3. A registered Buyer must promptly update any information on their registration form that changes.
5.4. When using the Supersymmetry online store, the Buyer agrees to comply with these Terms, other conditions clearly stated in the store and the laws of the Republic of Lithuania.
6. Seller’s rights
6.1. The Seller may set a minimum basket value at its discretion. The minimum amount required for an order to be fulfilled is displayed in the shopping basket.
6.2. If the Buyer attempts to compromise the stability or security of the online store or breaches their obligations, the Seller may immediately and without notice restrict or suspend access to the store or, in exceptional cases, cancel the Buyer’s registration.
6.3. In significant circumstances, the Seller may temporarily or permanently cease operating the online store without prior notice to the Buyer.
6.4. The Seller may cancel an order without prior notice if the Buyer selects a payment method specified in clause 8.2.1 or 8.2.2 and does not pay for the goods within three working days.
7. Seller’s obligations
7.1. The Seller will make the Supersymmetry online store’s services available to the Buyer under the conditions set out in these Terms and in the online store.
7.2. The Seller will respect the Buyer’s privacy and process the personal data provided by the Buyer only in accordance with section 2 of these Terms and the laws of the Republic of Lithuania.
7.3. The Seller will deliver the goods ordered by the Buyer to the address provided, subject to section 9 of these Terms.
7.4. If significant circumstances prevent the Seller from delivering an ordered item, the Seller will offer an equivalent item or one as similar as possible. If the Buyer declines it and has paid in advance, the Seller will refund the amount paid within seven working days.
7.5. When the Buyer exercises the right under clause 4.2 and the condition in clause 4.4 applies, the Seller will refund the amount paid within ten working days of receiving the returned goods.
8. Prices and payment
8.1. Prices in the online store and completed orders are shown in euros.
8.2. The Buyer may pay using the online banking services of Swedbank, SEB, Luminor, Citadele or Šiaulių bankas. Payments are made in euros and processed through the MakeCommerce.lt payment platform.
8.3. By accepting these Terms, the Buyer agrees to receive purchase documents electronically at the email address given in the registration form. The invoices also serve as warranty documents. The Seller also makes invoices for the Buyer’s purchases available on the Supersymmetry website. Invoices are provided no later than the time the goods are handed over and show the selected goods, quantities, discounts, final price including taxes, delivery charges and other details required by accounting law.
9. Delivery
9.1. When ordering, the Buyer may choose delivery by the Seller or collection from a Lithuanian Post branch.
9.2. Delivery to the Buyer:
9.2.1. A Buyer who chooses delivery must provide the precise delivery address when ordering.
9.2.2. The Buyer agrees to accept the goods personally. If the Buyer cannot do so, but the goods are delivered to the address and in accordance with the other details provided by the Buyer, the Buyer may not claim against the Seller for delivery to the wrong person.
9.2.3. Goods are delivered by the Seller or its authorised representative.
9.3.1. Ordered goods must be collected within 30 calendar days after they arrive at the Lithuanian Post branch and become available for collection.
9.3.2. To collect goods, the Buyer must present a valid identity document to a Lithuanian Post employee: an identity card, passport or new-format driving licence.
9.5. The Seller delivers goods within the timeframes stated in the product descriptions. These timeframes are estimates and do not apply when the required goods are unavailable in the Seller’s warehouse and the Buyer is informed of the shortage. The Buyer also agrees that, in exceptional cases, delivery may be delayed by unforeseen circumstances beyond the Seller’s control.
9.6. The Seller is not liable for missed delivery deadlines where goods are not delivered, or are delivered late, due to the Buyer’s fault or circumstances within the Buyer’s control.
9.8. Further delivery information is provided in the “Delivery” section.
10. Product quality and suitability
10.1. The general characteristics of each item are set out in its product description.
10.2. The Seller is not responsible for differences between the colour, shape, size or other characteristics shown online and the actual goods where these arise from the Buyer’s display settings.
10.3. The Seller’s quality guarantee does not limit or restrict the consumer rights established by law in relation to goods or services of inadequate quality.
11. Returns and exchanges
11.1. To return goods in the circumstances specified in clause 11.1, the Buyer must complete the returns form on the Supersymmetry website and include it with the return shipment.
11.2. The Buyer may exercise the right under clause 11.1 within 14 days of delivery by notifying the Seller in the manner set out in clause 4.2.
11.3. Returned goods must meet the following conditions:
11.3.1. They must be in their original, tidy packaging.
11.3.2. They must not have been damaged by the Buyer.
11.3.3. They must be unused and retain their saleable appearance, including intact labels and protective films.
11.3.4. They must be returned with the same contents and components as received.
11.5. The Seller may refuse to accept goods returned without following the procedure set out in this section.
11.6. A consumer has the right to withdraw from a distance or off-premises contract within 14 days without giving a reason and without incurring costs other than those specified in Article 6.22811 of the Civil Code, subject to the exceptions in paragraph 2 of that article.
11.7. Refunds for returned goods are made by bank transfer to the payer’s bank account only.
12. Gift vouchers
12.1. A gift voucher purchased from the Supersymmetry online store is valid for six months from the date of purchase. By purchasing a gift voucher, the Buyer agrees to its terms of use.
12.2. Gift vouchers cannot be exchanged for cash or returned.
12.3. If the price of goods paid for with a gift voucher exceeds its face value, the difference may be paid separately.
12.4. If the price of goods paid for with a gift voucher is less than its face value, the difference is not refunded.
12.5. A gift voucher may be used only once, after which it is cancelled.
12.6. A gift voucher not used during its validity period expires.
13. Liability
13.1. The Buyer is fully responsible for the accuracy of the personal data they provide. If the Buyer provides inaccurate data, the Seller is not responsible for the resulting consequences and may seek compensation from the Buyer for direct losses incurred.
13.2. The Buyer is responsible for actions taken using the online store.
13.3. A registered Buyer is responsible for sharing their login details with third parties. If a third party signs in using the Buyer’s details and uses the services of Supersymmetry.lt, the Seller treats that person as the Buyer.
13.4. The Seller is released from liability where losses arise because the Buyer, despite the Seller’s recommendations and the Buyer’s obligations, failed to read these Terms when given the opportunity to do so.
13.5. The Seller is not responsible for the information or activities on websites linked from its online store that belong to other companies, institutions, organisations or individuals. The Seller does not maintain or control those websites or represent their owners.
13.6. The Seller is not responsible for the proper performance of mutual obligations between the Buyer and the Seller’s partners whose services the Buyer orders.
13.7. Where damage occurs, the party at fault compensates the other party for direct losses.
14. Communication
14.1. The Seller sends all notices to the email address provided by the Buyer in accordance with clause 2.2.
14.2. The Buyer should send notices and questions to the Seller at info@supersymmetry.lt.
15. Final provisions
15.1. These Terms are drawn up in accordance with the laws of the Republic of Lithuania.
15.2. The laws of the Republic of Lithuania govern relationships arising under these Terms.
15.3. Disputes arising from the application of these Terms are resolved through negotiation. If no agreement is reached, disputes are resolved in accordance with the laws of the Republic of Lithuania.