Frequently asked questions.

Order confirmations go to the email address entered at checkout. Check your spam folder if it does not arrive. If it is not there, contact info@supersymmetry.lt.

Orders in processing can be amended. Email info@supersymmetry.lt to request changes.

Orders already processed, packed, or dispatched cannot be changed.

Check all details before submitting an order.

Sizes or colours can be exchanged after delivery if needed.

Orders can be cancelled at info@supersymmetry.lt before processing begins.

Orders already processed, packed, or dispatched cannot be cancelled.

Unwanted items can be returned for a refund once delivered.

We apologise if you received a faulty item.

Contact us as soon as possible at info@supersymmetry.lt.

Include your order number and attach a photograph of the defect.

We apologise if you received the wrong item.

Contact us as soon as possible at info@supersymmetry.lt.

Include your order number and attach a photo of the received item.

Delivery costs depend on the shipping method you choose. Available options and prices appear at checkout. Free delivery on orders of €139 or more is available only in Lithuania.

Delivery uses Venipak, Omniva, and Lithuanian Post services.

Venipak and Omniva deliver orders to your chosen parcel locker.

Lithuanian Post delivers orders to the branch closest to your home.

You will receive an SMS and or email when the parcel is ready. Ensure your email address and phone number are correct in the order.

Standard delivery in Lithuania is estimated at 1–2 working days. There may be short delays during sales or due to unforeseen circumstances.

Delivery by Lithuanian Post can take up to 4–6 working days. For other destinations, please check the available delivery options at checkout.

You will receive dispatch confirmation with a tracking number.

Track your parcel by copying the tracking code and pasting it here:

Venipak: https://venipak.com/lt/

Omniva: https://www.omniva.lt/

Lithuanian Post: https://www.post.lt/

Delivery addresses cannot be changed once an order has been placed.

You can return items within 14 days of receiving your order. They should be unused and undamaged, in their original condition and packaging. Please try shoes on a clean surface such as a carpet to avoid marking the soles.

We inspect all returns when they arrive. If an item cannot be returned to stock, for example because it shows signs of wear or has dirty soles, we may be unable to accept it and may need to send it back. We will contact you by email if this happens.

The customer pays the return postage for items that are not faulty.

Contact info@supersymmetry.lt to check stock for your preferred replacement item. Available items are reserved until we receive your return.

Omniva, Venipak or DPD: Saulės g. 1, Avižieniai 14184

You can also return orders to our shop at Trakų g. 16, Vilnius until it closes. Its last day is 29 November, until 18:00; please contact us for other opening hours.

Complete the return forms for each order. Place them inside the return parcel. Without the return form enclosed, we cannot process the return.

Download the standard merchandise returns form.

Returns are processed within 14 days of receipt at our Vilnius warehouse. You receive an email confirmation once processed. Refunds go to the original payment account.

Payment is available by bank card via Stripe.

Makecommerce checkout is also supported, offering multiple payment options.

If you experience difficulties paying for your order, email info@supersymmetry.lt. We will help you resolve the payment promptly.

If your promotional code does not work, check the following details:

– Only one code applies per order.

– Codes may apply to selected items and usually carry an expiry date.

– Single-use codes are generated automatically and cannot be used twice.

If the code still fails, write to info@supersymmetry.lt.

Taxes are included in all prices. Excluded: United Kingdom, Switzerland, Norway, Ukraine, and Iceland.

Orders to these countries incur duties, local import taxes, and processing fees. These are not included in total order prices. Supersymmetry does not cover these charges. Local customs will contact you with fee details upon parcel arrival.

Product listings include detailed descriptions, materials used, and the country of origin.

For further questions about any item, contact info@supersymmetry.lt.

Shoes fit true to size unless stated otherwise in the description. Smaller fits are noted in product details.

Measurements vary slightly by design and materials.

Faux leather footwear is made in China.

Leather footwear is made in Turkey or Italy.

Clothing and accessories vary by origin, stated in each product description.

Supersymmetry began under another name, Boho Batai, in Vilnius, Lithuania, in 2019. We later rebranded, changing our name to Supersymmetry in January 2021.

Supersymmetry was born and develops in Vilnius, Lithuania.

Supersymmetry started as a family business 4 years ago. Our shared goal remains creating durable, useful, and sought-after footwear.